Posts Tagged ‘Training’

Screw the Day of Reconciliation in South Africa

December 16, 2016

I was only born in 1940 so I had to learn about the 1838 Day of the Vow more than 100 years after the event; to crown it all we were born in a family where liberal was not a political word; it meant kindness, sharing and respecting the elderly and your neighbour.  So as I grew up I went the way of the old Liberal and ended up as a Suzman Prog in 1971 and eventually devoted my entire adult life to a system of political sharing.

 However, though I voted ANC in 1994 and danced to the song of happiness with Beyers Naude and Oprah Winfrey, I soon became worried and the ANC left me when Thabo the Wimp in 1998 announced the vote for the prisoners for the 1999 Election.  Now they call 16th December the Day of Reconciliation; they can call it what they wish but I cannot in my heart, soul, mind, common sense and the basic Rule of the Lord by Nature reconcile:

 I cannot reconcile the right to life of the rapist of a 2 year old baby.

 Equality of gender allowing marriage between “parties of the same gender” and soon have them adopting babies to have a Daddy Daddy and a Momma Daddy each one fucking the little baby.  Every nerve is me says NO!

 Sex and screwing your little hearts out at age 15 and have Abortion on Demand

 Equality of Culture where my Culture does all the work and send the thief to jail where you slap him around a bit until he reforms himself, NO I cannot reconcile that with the right of the rats and common vermin with legs walking off with my garden tools.

 My right to have a dog and train him to attack the trespasser on my property where they come and shoot my Dog and the trespasser walks off with my electric drill

 NO South Africa, enough is enough.  You can take tour Freedom, your Democracy and all your Equality and shove it up your asses.


Two Vodacom Frontline Employees receive the Jaksonian Institute Frontline Research Awards for 2014

December 26, 2014

In this, our first year announcing all the winners of the Jaksonian Research Institute Annual Awards for 2014 it is a good time to briefly explain the Frontline Research concept and I shall do so now.

In what Americans still call the Mom and Pop small businesses the owners manufacture the product, sell it to the customers and fix it when it doesn’t work well enough; the owners are the Frontline and the customer deals direct with them. So it is easy and many of these small stores grow into big ones; the salesman becomes the frontline and is the first one to know if the customer has a problem with the purchased item. The salesman trots of to the owner, they discuss the problem and fix it. The job is done and everyone is happy and contented.

That is not the case with the large corporations of modern times. Some employ so many directors, each with a horde of secretaries and assistants to protect him/her from the level of their incompetence and none of them ever goes near the customer or the frontline worker. The frontline worker doesn’t know any of the directors; they have no access to repairs and maintenance departments; thus they normally sit there and blush or fumble when an irate customer has a problem and eventually the customer trots off to another supplier.

Smart Corporations like Wal-Mart solved that problem. If you recently purchased a hair dryer and still have your purchase slip you trot up to the counter in the store where you bought the hair dryer or any other Wal-Mart Store you see while visiting your Uncle in another town and the hair dryer problem came up when you are at your uncle’s place. There is a person [man or lady] at every Wal-Mart Store for this purpose; just ask and somebody will direct you to that person.

That person will have a smile on the face and you don’t have to be trembling in your shoes with a long story; he/she is most likely to interrupt you with “Do you still have your slip, Sir/Madam. OK leave that with me here, yes, I keep the item you brought in and you go get you a new one. You know where to find it?” If you say that you don’t know where, he/she will conjure up and assistant who will be told to just help this customer to get a new item like this one and anything else that he/she may need today.”

When you get back to counter with the friendly individual with the smile he will say, “Now OK Sir/Madam, no need to pay anything on the new hairdryer, just let me ring the new items that I see you bought today. Thank you for shopping with Wal-Mart.   Come back soon, anytime you want. Have a good day, Sir/Madam.”

But that is the quality of Wal-Mart that made them the largest retailer in America; it requires a rare though common sense of managerial skills that is sadly absent from big business today.

I was about to hand Vodacom SA the “Rubber spoon with a hole in it” Award for 2014 when I remembered and scratched through old records of the year and found my winners. They get the “Rare Precious Gems” Award for the year.

Veruschka Jarvis De Nobrega picked me up after weeks on 082155; she had seen the problem with an interim contract “migration”, took hold of it, solved it there and then, AND THEN, out of her own sent me a short clear email with her full names and her Department at the bottom. I so wish Vodacom will put her in charge of a task force to train all Vodacom workers in the art of email replies.

The second Vodacom “Rare Precious Gems” award goes to Morne Speelman of the Vodashop in Tyger Valley Durbanville branch.

After months of battling with a modem, and my Laptop by then messed up so much that I have no modem on it now by the imbecilic incompetent staff in the Weskus Mall Vredenburg Vodashop I packed both my computers and the cellphone in the car of a friend who drove me into Tyger Valley.

Morne Speelman took over. He is a quiet man; it was obvious that it was a busy store but it was well designed; customers sat on comfortable lounge chairs at comfortable “coffee tables” designed for this purpose with electric points for a number of appliances under the table; under pressure Morne remained calm, tapped here and there, asked me to test, then another few taps, asked me to test again, smiled at me and all my things were fixed, “no charge Sir, just the normal SIM card swap fee for the phone”, and I have not had a problem since.

He didn’t have to write me an email because he had done the job, with a smile and thanked me for supporting Vodacom.

Give these young people a hand. Vodacom, look after them or you will get it from me.